6 Steps to Saying Sorry

“I’m sorry.”

Seems relatively straightforward, right?

Those two little words certainly don’t seem to warrant a 2000+ word, 3 part, explanatory guide. But the reality is that “I’m sorry”, by itself, usually isn’t enough.

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Seek First to Understand

More than anything else, I would argue that the vast majority of day-to-day conflict is caused by misunderstanding.

Stephen Covey, the author of The 7 Habits of Highly Effective People, writes that people tend to approach things autobiographically – meaning that our approach to conflict is shaped by our own experience, our own motives, our own fears and frustrations.

This issue with this is when someone’s response or feelings fall outside of our understanding we often handle it poorly.

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